Got questions?

Below you can find answers to most questions that you may have. If you can't find your answer below then shoot us an email on info@north-89.com and our customer service team will help you!

GENERAL

Where do you produce your sneakers?

All our sneakers are produced in the north of Portugal in a family owned factory located in Porto.

Where can I buy your products?

Online at north-89.com

Do you have larger sizes than EU 46?

Currently we only produce sizes 40 – 46 EU.

Where do you ship from?

We ship all our orders from our warehouse in Portugal.

How do I return my order?

You can read more about our return process and how to return your order here.

Can I exchange my order?

Yes, you can exchange your order within 14 days after receiving your order. If you want to make an exchange please follow the instructions here and attach a note with your order number and the model and size that you would like to exchange to.

How do I track my order?

Once your order has been shipped you will receive a shipping confirmation to the email you used when placing your order. All the tracking details and status of your shipment can be found in this email through our shipping partners.

When will I receive my refund?

We aim to issue a refund as soon as we have received your return. But please allow 10-14 days after we have received your return for the refund to be processed.

I didn’t receive an order confirmation, what do I do?

If you didn't receive an order confirmation and can't find it in either your inbox or spam, send us an email to info@north-89.com and we'll happily help you out.

PAYMENTS

What payment methods can I use to pay for my order?

We accept all major credits cards through Stripe. We also accept PayPal payments.

We are constantly working on adding more payment methods.

Why was my debit/credit card declined at checkout? 

If you receive the notification that your credit or debit card has been declined, please contact your issuing bank or payment provider.

Possible reasons for declined payments are invalid payment method, incorrect billing details or bank issues. We advise you to try another card/payment method or contact your bank.