If you would like to make a return, please send us an email to firstname.lastname@example.org with your order number and we will provide you with a pre-paid return label.
In our mission to lessen our footprint on the environment, we’ve decided to charge a small fee for returns. When returning an order, you will be refunded in full except for the return fee.
Once we have received, processed and approved your return, we will refund the amount of the returned item minus shipping costs. This allows us to guarantee that the product is returned to us safely and saves both you and us time. Please allow 2 - 4 business days for our warehouse to process your return after it has been delivered.
Return cost Sweden: €8
Return cost Europe: €20
Return cost USA: $40
Return cost Worldwide: €40
The product must be sent back unused and in original condition. This means the products must not have been worn or used. It is your responsibility to treat the products with care and respect when trying on for size in your home. We highly recommend trying your shoes on a carpet to prevent marks and scratches from appearing on the soles and/or the upper material. It is important that the shoes are return in its original box with extra shoe laces and double boxed or we will not be able to process your refund.
Here is an example: If you place an order for €200 in value and then decide to send it back to us, we will refund you the order value of €200 minus the return shipping cost. The return shipping cost is €10. Hence, we will refund you $190 (€200 – €10 in shipping cost).
Please note: Unclaimed or refused packages will incur a 25€ deduction on your refund.