Our returns guarantee entitles you to return the product for any reason within 14 days of having received it. You have the right to open the package and check the contents but the product must be returned unused. All original packaging, price labels, etc. shall be returned with the product without having been tampered with.
Returns are to be made at the customers' expense. The product must be sent back double boxed or we will not be able to process your refund.
If you return an order, always keep your tracking number and receipts so you have proof of shipment. When making a return please mark 'Returned Items' clearly on the outer packaging of your parcel and most importantly ensure that the 'Return Goods' option is ticked on the customs declaration form, to prevent any import charges and taxes being applied. If you do not mark the return as "returned goods/items" and include correct customs documents, we take no responsibility if they are delayed in customs or are sent back to you.
To return or exchange a product please send your shoes to:
Amadois - Calcado, Lda
Avenida JDC, 202
3720 018 Carregosa